Timetable

Online bookings are required for all sessions. Drop in visits are not permitted.

We understand that life can be unpredictable. Thank you for respecting our safety policy and honouring our strict12 hour cancellation policy for all bookings. Please note that all cancellations or changes received via email are not valid. All cancellations or changes must be managed online via your Booking Hawk account at least 12 hours prior to your booking to avoid forfeiting your credit.

No-shows & late arrivals: In the case of a no-show or lateness to an In-Person or Virtual appointment, your instructor will wait 15 minutes for your arrival. All no-shows and late arrivals of over 15 minutes will be considered late cancellations and are not eligible for a credit or refund. All time lost due to late arrivals will be forfeited.

We reserve the right to cancel any class or course where there are fewer than two people registered. If this should happen, clients will be given reasonable advance notice and no charges will apply.

Please arrive 5 minutes early for a smooth check-in experience. For safety reasons, you will not be permitted to enter the studio after an Open Session begins.

Help keep our classes free of distraction by silencing and removing all electronic devices.

Retail Sales No refunds or exchanges on retail purchases, unless item is deemed faulty. No refunds or exchanges will be issued due to change of mind or incorrect selection.

Service SalesRefunds will be issued in case of a merchant processing error. Studio credits will be issued for the full amount paid will be issued for incorrectly processed sales, or if the client has a change of mind. All return requests must be submitted in 7 days of the sale date.

Minors under the age of 18 must always be accompanied by an adult.

Clients must be 12 weeks or further along to join Prenatal classes and no previous Pilates experience is required.

Any pregnant clients must attend specific Prenatal classes for health and safety reasons and must have clearance from a health care professional to partake in classes.

Postnatal clients are required to receive verbal permission from their obstetrician, General Practitioner, or midwife prior to commencing Pilates.

For hygiene purposes socks are required for all Equipment classes and appointments. For safety, grippy socks are encouraged.

Please also review our COVID-19 Policy We want to maintain a safe environment for both our clients and our teachers.